Policy

Return Policy

At Fathima Shalwars, we take pride in delivering high-quality garments to our customers. We understand that sometimes a product may not meet your expectations, and we want to make your shopping experience as smooth as possible.

Returns
We accept returns only if the product has been damaged during shipping. If you receive a damaged item, please notify us immediately within 7 days of receiving your order. Depending on availability, we will work with you to arrange a replacement or refund.

Non-Returnable Items
Please note that we do not accept returns or exchanges for any other reason, including issues related to sizing or change of mind. We recommend checking the product details and sizes carefully before making a purchase.

How to Request a Return
If your item is damaged during shipping:

Contact our customer service team at customersupport@fathimashalwars.com within 7 days of receiving your product.

1. Provide us with your order number, photographs of the damaged item, and any relevant details.
2. Once approved, we will guide you through the return process.

Refunds
Refunds for eligible returns will be issued to the original payment method. Please note that processing times may vary depending on your bank or payment service provider.

We appreciate your understanding of our return policy. If you have any questions or concerns, don’t hesitate to reach out to us at info@fathimashalwars.com